SmarAi← Back to home1. Our commitment and scope
SmarAi is an AI-assisted personal information and memory service operated by BetterNest Solutions Pvt. Ltd. (“BetterNest”, “SmarAi”, “we”, “us” or “our”). This Privacy Policy applies to the SmarAi mobile application, website and related services.
We aim to collect only information needed to provide the features you request, explain our processing in clear language, and give you practical controls over your information. This policy should be read together with our Terms & Conditions.
2. Our role
For personal data processed to operate SmarAi, BetterNest acts as the responsible data fiduciary/controller. Our infrastructure, AI, notification, analytics, email and payment providers process limited data on our behalf for the purposes described below.
3. Information we collect
| Category | Examples | Why it is needed |
|---|---|---|
| Account information | Name, email address, optional phone number, verification status and settings | Account creation, sign-in, recovery, support and security |
| User content | Documents, images, text notes, voice transcripts and information you enter | Capture, storage, extraction, search and retrieval |
| Memory and reminder data | Titles, categories, dates, amounts, appointments, medicine times and reminder status | Organising memories and delivering requested reminders |
| AI request data | The relevant uploaded content, question and contextual records needed for an answer | Document understanding, extraction, summaries and Ask SmarAi |
| Membership data | Plan, usage counters, payment amount, payment status and transaction reference | Plan limits, payment confirmation and history |
| Device and diagnostic data | Platform, app version, notification token, timezone, session and limited event data | Compatibility, notifications, security and product reliability |
SmarAi does not intentionally collect precise location data. Device timezone may be used so reminders occur at the expected local time.
4. How we use information
- Provide, maintain and secure your account.
- Store and organise the memories and source files you choose to add.
- Extract dates, amounts and other useful details and present them for your review.
- Answer questions based on records available in your account.
- Prepare and deliver reminders, account messages and membership notices.
- Process membership purchases and display payment history.
- Detect misuse, troubleshoot errors and improve performance and usability.
- Comply with applicable law and respond to valid legal requests.
Secure memory sharing
When you create a secure share, we process the intended recipient email, an opaque link credential, hashed one-time code, access restrictions, expiry and access events. The recipient must sign in with the selected email and redeem the code sent directly to that address. You can revoke an active share. Original documents are excluded unless you explicitly include them.
5. What we do not do
- We do not sell your memories, document content or personal information.
- We do not use your documents or reminders for targeted advertising.
- We do not make your memories public. A memory is disclosed to another user only when you deliberately create a secure share for that recipient, and only within the scope and expiry you choose.
- We do not store complete card, UPI PIN or banking credentials; the payment provider handles those details.
- We do not claim AI output is a substitute for professional medical, legal, financial or insurance advice.
6. AI processing
AI features are activated when you request document extraction, important points or an answer from Ask SmarAi. We send the minimum content and context reasonably needed to our configured AI provider, currently Google Gemini API, over an encrypted connection. Provider processing may occur outside your country.
AI output may be incomplete or incorrect. SmarAi keeps or links to the original source where supported so you can verify important information. Do not rely solely on AI for medicine dosage, medical decisions, policy coverage, legal rights, payment obligations or critical deadlines.
7. How we protect information
SmarAi uses layered encryption and access controls to protect information in transit and at rest. To provide features you request, our secured backend and the relevant service providers described below may decrypt and process only the content needed for search, extraction, reminders, secure sharing and requested AI features. This protection does not use a user-held key that prevents all authorised server-side processing.
No electronic system is completely secure. You should use a strong unique password, secure your device and contact us promptly if you suspect unauthorised access.
8. Service providers and disclosures
| Provider/category | Purpose | Information involved |
|---|---|---|
| Amazon Web Services | Application infrastructure and encrypted object storage | Hosted application data and uploaded source files |
| Google Gemini API | Requested AI extraction and understanding | Relevant content and prompt context |
| Google Firebase | Push notification delivery and app analytics | Device token and limited product event/device data |
| Amazon SES | Verification, password reset and account email | Name, email address and message content |
| Razorpay | Membership payment processing | Purchase amount, contact details and payment status |
We may also disclose information when you direct us to do so, to protect users and the service, during a lawful corporate transaction, or where required by applicable law. We require providers to handle information only for their stated service and subject to their contractual and legal safeguards.
9. Analytics and tracking
SmarAi uses Firebase Analytics for limited product events such as app open, screen view, capture started, memory created, reminder created and Ask SmarAi used. Event payloads are designed not to contain document text, voice transcription or the contents of your memories. The website records page, section and store-link interactions through Firebase Analytics. SmarAi does not store these analytics events in its application database.
On iOS, SmarAi presents App Tracking Transparency where configured. Declining cross-app tracking does not prevent essential first-party operation of the service.
10. Notifications and device permissions
Notification tokens are used to deliver remote reminders and membership notices. Device-only reminders remain on your device through the operating system’s notification service. You can turn either option off from SmarAi settings and can revoke operating-system permissions at any time. Camera, gallery, file and microphone access is requested only when needed for the related capture feature.
11. Retention, export and deletion
- Active account: content remains available until you delete the item or account, subject to operational requirements.
- Account deletion: supported profile data, sessions, memories, captures, reminders, notification devices and stored source files are removed from active systems.
- Free allowance protection: if a one-time Free allowance has been exhausted, we retain a protected one-way eligibility marker so deleting and recreating an account does not restore that allowance. It contains no document, memory or profile content.
- Payment and legal records: limited transaction or compliance records may be retained where required for tax, accounting, fraud prevention, dispute handling or law.
- Backups: residual copies may remain temporarily in protected backup and disaster-recovery systems until their normal rotation completes.
You may request an account export through supported app controls before deleting your account. See Delete your SmarAi account for the in-app steps, deletion request method, data removed and limited information that may be retained.
12. Your choices and rights
Subject to applicable law, you may request access to information we hold about you, correction of inaccurate information, deletion, withdrawal of consent where processing relies on consent, and grievance redressal. The app also provides supported controls to review, edit, archive, export or delete information.
Send a request from your registered email address to info.smarai@betternest.tech. We may need to verify your identity before acting on a request.
13. Children’s privacy
SmarAi is not intended for children under 13. A person who has not reached the age of independent digital consent in their jurisdiction should use the service only with valid permission and supervision from a parent or legal guardian. Contact us if you believe a child provided personal information without appropriate permission.
14. International processing
Some providers may process or store information in countries other than your own. Where applicable, we use provider contracts and other safeguards intended to protect information during such processing.
15. Security incidents
If we become aware of a personal-data incident, we will investigate, take reasonable containment and remediation steps, and provide notices to affected individuals or authorities where applicable law requires them.
16. Changes to this policy
We may update this policy as SmarAi, our providers or legal requirements change. We will update the effective date and provide additional notice for material changes where appropriate.
17. Contact and grievance support
Privacy and data requests: info.smarai@betternest.tech
Account and product support: support.smarai@betternest.tech
Operator: BetterNest Solutions Pvt. Ltd., India.